1. Return & Refund Overview

At Glitz Lifecare, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

2. Return Period

  • You may request a return within 30 days from the date you receive your order.
  • All return requests must be submitted within this 30-day period.

3. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unopened, unused, and in its original, intact packaging.
  • Proof of purchase (order number or receipt) is required.
  • Due to hygiene and safety concerns, opened or used skincare, cosmetic, or personal care products cannot be returned.

4. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund unless they are defective, damaged, or incorrectly shipped:

  • Opened or used skincare, cosmetic, or personal care products
  • Personalized or custom-made items (if applicable)
  • Items marked as “Final Sale”, “Clearance”, or “Sale”
  • Gift cards (if offered)

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Please inspect your order immediately upon delivery.
  • Contact us within 3–7 days of receiving the product.
  • Provide your order number along with clear photos and a description of the issue.

Once reviewed and approved, we will offer a full refund or an exchange, based on your preference. In such cases, return shipping may be covered by Glitz Lifecare, or we may advise you on next steps without requiring a return.

6. How to Initiate a Return or Refund

To request a return or refund:

  • Email us at info@glitzlifecare.com or use the contact form on our website.
  • Include your order number and the reason for return.

If your request is approved, we will provide return instructions and the return address.
Unauthorized returns (items sent without prior approval) will not be accepted.

7. Refund Processing

  • Once we receive and inspect the returned item, we will notify you regarding approval or rejection.
  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • Processing time may vary depending on your bank or payment provider.

If you do not receive your refund within 15 business days after approval, please contact us.

8. Exchanges

If you prefer an exchange instead of a refund:

  • Eligible items may be exchanged after return approval.
  • You will need to place a new order for the replacement product once the return is processed.

9. Return Shipping Costs & Responsibilities

  • Change-of-mind returns: Customers are responsible for return shipping costs.
  • Defective, damaged, or incorrect items: Glitz Lifecare will cover return shipping or may request photo verification before providing further instructions.

10. Contact & Support

For any questions related to returns or refunds, please contact us:

Please include your order number in all communications to help us assist you faster.

11. Right to Modify Policy

Glitz Lifecare reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.